Updating Firmware and Managing Settings via SyncThru on SCX-5835FNThis article explains how to update firmware and manage settings on the Samsung SCX-5835FN multifunction printer using SyncThru Web Admin Service. It covers prerequisites, step‑by‑step firmware update instructions, important configuration areas within SyncThru, troubleshooting tips, security considerations, and best practices for maintenance and backups.
What is SyncThru Web Admin Service?
SyncThru Web Admin Service is the embedded web management interface included with many Samsung printers and multifunction devices (MFDs). It provides remote access to system status, configuration settings, network parameters, job logs, and firmware upgrades. For the SCX-5835FN, SyncThru makes it possible to administer device settings without connecting a display or using the control panel directly.
Before you begin — prerequisites and safety
- Ensure the SCX-5835FN is powered on and connected to the network (wired Ethernet recommended for firmware updates).
- Obtain administrative credentials for SyncThru (default credentials may be changed for security).
- Download the correct firmware file for the SCX-5835FN from the official Samsung/HP support site (model and region must match).
- Use a stable network connection and avoid power interruptions during firmware updates — a failed update can render the device inoperable.
- Back up current settings if you plan to restore them after an update.
Quick checklist
- Power on the device
- Confirm network connectivity (ping the printer IP)
- Have admin username/password
- Download matching firmware
- Avoid updating over unstable Wi‑Fi
Accessing SyncThru Web Admin
- Determine the printer’s IP address from the control panel (Menu > Network > TCP/IP) or by printing a network configuration report.
- Open a web browser on a computer in the same network and enter the printer IP (for example: http://192.168.1.45).
- When the SyncThru login page appears, enter the admin credentials. If you haven’t changed defaults, set a strong password immediately after logging in.
If the web interface is inaccessible:
- Verify browser compatibility (modern browsers recommended).
- Confirm there’s no firewall blocking HTTP/HTTPS to the printer.
- Try HTTP vs HTTPS (some devices support only one).
- Restart the printer and the admin workstation if necessary.
Firmware update procedure (step-by-step)
Warning: do not power off the device or interrupt the network during the update.
- On the SyncThru home page, navigate to the Administration or Maintenance section (labels may vary by firmware version).
- Locate the Firmware Upgrade or Software Update page. This section usually shows the current firmware version and an option to upload a file.
- Click Browse/Choose File and select the firmware package you downloaded earlier (typically a .all or .bin file specific to SCX-5835FN).
- Start the upload and confirm any prompts. The upload may take several minutes depending on file size and network speed.
- After upload, the device will begin the firmware installation phase. The control panel may display status messages (Updating, Rebooting).
- Wait until the process completes and the printer restarts. Do not disrupt power or network.
- After reboot, log back in to SyncThru and verify the firmware version matches the expected release. Print a configuration page or firmware version report if in doubt.
If the firmware update fails:
- Retry with a freshly downloaded firmware file.
- Try using a different browser or a computer directly connected to the same network.
- As a last resort, contact Samsung/HP support for recovery steps.
Managing core settings in SyncThru
SyncThru organizes settings into logical categories. Key areas you’ll commonly use:
- Network Settings: Configure TCP/IP, DNS, gateway, IPv4/IPv6, and SNMP. For static IPs, set address, subnet mask, and gateway. Enable or disable protocols (LLMNR, mDNS) per site policy.
- Security: Change admin passwords, enable HTTPS (install certificates if required), configure IP filtering, and set up SNMPv3 for secure monitoring. Disable unused services (Telnet, FTP) to reduce attack surface.
- Print/Scan Settings: Adjust default duplex, paper handling, image quality, and color/grayscale preferences. Configure scan-to-email, SMB, or FTP destinations and credentials.
- Device Settings: Date/time, language, sleep/wake schedules, and energy-saving options. Synchronize time with an NTP server for accurate logs.
- User and Access Control: Create/manage user accounts, set privileges, and configure LDAP/Active Directory integration for centralized authentication.
- Logs and Notifications: Review event logs and set email alerts for toner low, errors, and maintenance. Configure SMTP settings (server, port, auth) to send notifications.
Backing up and restoring settings
- In SyncThru, locate the Backup/Restore or Save/Load settings section.
- Export a configuration file to your workstation and store it securely. This file typically includes network, device, and customized settings.
- To restore, upload the saved configuration file via the same interface. Confirm that firmware versions are compatible — restoring from a config backed up on a different firmware may cause issues.
- Keep periodic backups, especially before firmware updates or major changes.
Security best practices
- Change default admin credentials immediately.
- Enable HTTPS and, where possible, install a trusted certificate.
- Disable unnecessary services (Telnet, FTP, unsecured SNMP).
- Use SNMPv3 for management instead of SNMPv1/2c.
- Limit management access by IP filtering or placing the device on a management VLAN.
- Regularly update firmware to apply security patches.
- Review access logs and alerts for suspicious activity.
Troubleshooting common issues
- SyncThru not reachable: confirm device IP, try ping, check browser, confirm web management enabled, reboot device.
- Firmware upload fails: re-download file, use wired connection, try a different browser or PC.
- After update device behaves oddly: clear browser cache, power cycle the printer, restore previous config if needed.
- Scan to email failing: verify SMTP settings, credentials, and test with the email server; check firewall rules.
- LDAP/AD auth issues: verify DN/search base, test credentials, ensure encryption method (SSL/TLS) matches server.
Maintenance and operational tips
- Schedule firmware updates and backups during off-hours.
- Keep a changelog of firmware versions and configuration changes.
- Maintain a secure repository for firmware and backup files.
- Periodically audit enabled services and open ports.
- Train on-site staff to perform basic SyncThru tasks and to escalate safely.
When to contact support
If firmware recovery fails, device becomes unresponsive after an update, or hardware errors appear (paper feed, fuser, engine faults), contact Samsung/HP support with the device serial number, exact firmware version, and error logs. Provide a recent configuration backup if available.
Updating firmware and managing settings via SyncThru on the SCX-5835FN gives administrators centralized control and reduces the need for physical interaction with the device. Follow the precautions above, maintain backups, and apply security best practices to keep the device stable and secure.